Provo Car Medic LLC

Darla Dowhaniuk 6 months ago

Owner is great whenever I was buying a new or used vehicle I would stop in and have take a look at it before making my final decision. Also fixed some things on my friends truck and his price was lower than 2 other places and he done a great job.

Brandon Thuong 6 months ago

I took my vehicle to this shop for the first time after installing an aftermarket heat exchanger and encountering cooling issues afterward. I needed a proper vacuum bleed for trapped air and a coolant refill. During their diagnostic, the technician repeatedly second-guessed himself, initially claiming that all the cooling pumps had failed—even though he admitted the pumps may have failed before the bleed procedure. After bleeding, the pumps suddenly worked again, which raised serious doubts for me. They then quoted an unrealistic $7,000 job to replace everything, pulling numbers out of thin air with no clear justification. To make matters worse, the staff touched and moved components in my car that they were not authorized to handle, without my consent. When I requested they only replace the genuinely faulty parts (quoted at $3,600), they refused and insisted on doing the full job their way. They even proceeded to order parts on their own and later claimed I had verbally authorized it—despite me clearly stating “no” and asking them to show any paperwork where I had confirmed or agreed to continue. They could not produce any such documentation. In the end, after refusing their full

Stefany Franco 7 months ago

I don't recommend them. A few months ago, I went to replace my faulty alternator, and they charged me $1,200. Now, in March 2026, my alternator is failing again. They overcharged me for shoddy work and defective parts. The service and customer care were terrible, and they also messed up my air conditioning.

Ethan Irvine 10 months ago

Had a bent control arm, they ordered the part and fixed it. They made some suggestions for other maintenance, but weren’t too pushy about it. I said I did NOT want to get an oil change or air filter replaced, and they did both anyway. I guess they just didn’t understand me. Added an extra $100 to what I paid. Fortunately I told them not to change the oil over text, so after confronting them they gave me 30% off. Glad I could at least get that, but still disappointed.

Stefano Gatto 2 years ago

I’ve been a loyal customer of Provo Car Medic since 2018. The team has always been incredibly attentive and polite during all my visits. Receptionist Maidana, in particular, stands out for her excellent service, always welcoming and helpful. They have an amazing patience in explaining the issues with the cars I’ve brought over the years, and most importantly, they’ve always managed to fix the problems efficiently and professionally. I highly recommend their services to all my friends.